I hesitate writing this post tonight…it is not really meant to be a complaint as much as a lesson learned and to prevent anyone else from having bad experiences with their own purchases. So here goes:
Ever have one of those days? You know, days when it just seems like everything you attempt to do goes horribly wrong? Well it seems like the last six months of my life has been that way. Seriously, not so much–but in my technical world it has. In the last few months I’ve sworn to go “Amish” after two so-called smart phones and four hard drives have gone into oblivion. Along with my devices also went all my data that I thought was backed up and phone numbers etc. Long story short, I had to start fresh more than a few times.
The up-side of all this is that while I’ve now learned to sync my data from one device to another which helps, it still seems that I’ve lost some of which I’d sync’d. I also know that data and reviews are all relative to reality for each person. I purchased an Asus laptop thinking the reviews were all great—four stars or above. The reality was the customer service is horrible and will only do ‘band aide’ fixes (and they don’t seem to care that I am posting this on my website, so they said).
Their repair always consisted of a new hard drive regardless of what was causing the hard drive failures, so in the end the problem persisted. After three new hard drives it was still not performing well and I was unable to be entirely satisfied or secure in my purchase. After spending well over $500 on a computer, you want it to last more than four months. I finally returned it to Sam’s Club who gladly allowed me to pick another brand without prorating my purchase. Yea! Sam’s Club, I will forever recommend your company to all my friends.
I also have to say that I was told by a ‘techie’ that Asus is not really Asus from box stores, they allow their name to be put onto another brand and sold as theirs. My response is “if it says it’s Asus, then it is Asus”. I mean if you can’t trust the name on it what can you trust? They should still have stood behind their device regardless. They didn’t. End of story.
Hope this helps someone out there. I think I will purchase my next one at a reliable used source which would be much less money out of my pocket even if it doesn’t last…Blessings to all (and to all your devices out there)!